THE ROLE OF STAFF DEVELOPMENT IN ORGANISATIONS
Abstract
This paper offers suggestions and tools for employees and their supervisors to help employees
achieve greater success in their current position and plan for career advancement. The paper
argues that a skilled and knowledgeable workforce positively impacts organisational
performance. Employee development should be a shared responsibility which requires
collaboration between the employee and supervisor. The supervisor’s role as a performance
coach includes such activities as clarifying performance and behavioural expectations, helping
employees understand the organization as a whole, helping employees understand the
organisations’ long and short-term goals, identifying learning opportunities, giving positive and
concrete feedback and providing necessary resources. In addition to meeting current
performance expectations, employees must be able to adapt to meet evolving organisational
needs. For example, new skills and knowledge are often required to keep pace with
technological change and new departmental procedures. The attainment of knowledge, skills and
abilities can be achieved in numerous ways; many at no or low cost within the organisation.
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